Privacy Policy
Last updated: February 2026
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Typer ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Who We Are
Typer is a conversion rate optimisation service based in Australia. We help businesses improve the performance of their landing pages through data-led testing and copy changes. You can contact us at hello@typer.com.au.
2. Information We Collect
We may collect the following personal information:
Contact information — your name, email address, and website URL when you submit our contact or audit request form.
Communications — emails and messages you send us.
Website usage data — anonymised behavioural data collected through Crazy Egg (see Section 4 below).
We do not collect sensitive information such as health records, payment details, or government identifiers through this website.
3. How We Use Your Information
We use your information to respond to enquiries, provide our services, send relevant updates (only where you have consented), and improve our website. We will never sell your personal information to third parties.
4. Crazy Egg — Behavioural Analytics
We use Crazy Egg to understand how visitors interact with our website. Crazy Egg collects anonymised behavioural data including click patterns, scroll depth, and session recordings (mouse movements). It does not capture personal information, passwords, payment details, or form entries — sensitive fields are automatically masked.
Crazy Egg complies with GDPR, CCPA, and HIPAA. Data is encrypted in transit and at rest. Crazy Egg does not sell user data or track users across unrelated websites. For more information, see the Crazy Egg Privacy Policy.
5. Squarespace
This website is hosted on Squarespace. Squarespace may collect technical data such as IP addresses and browser information for security and performance purposes. For more information, see the Squarespace Privacy Policy.
If you make a payment through this website, payments are processed securely by Squarespace Payments or Stripe. We do not store your payment card information.
6. Email Marketing
If you opt in to receive communications from us, we use Squarespace Email Campaigns to send these. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.
7. Cookies
Our website uses cookies — small files stored on your device — to support website functionality and analytics (including Crazy Egg). You can disable cookies in your browser settings, though this may affect some website features.
8. Disclosure of Information
We do not sell, trade, or rent your personal information. We may share information with trusted third-party service providers (Squarespace, Crazy Egg) solely to operate our website and deliver our services. We may disclose information where required by Australian law.
9. Data Storage and Security
Your information may be stored on servers located in Australia or overseas (including the United States) through our third-party providers. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
10. Your Rights
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections. To make a request, contact us at hello@typer.com.au. We will respond within 30 days.
11. Complaints
If you believe we have not handled your personal information appropriately, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.
13. Contact
For any privacy-related questions, contact us at hello@typer.com.au.